Privacy Policy – Local Professionals

Welcome to Locallpro: Your trusted partners that assist you in discovering and connecting with the skilled professionals in your area. From searching for a plumber to a tutor, beautician, electrician, or repair expert, Locallpro assists in finding the right match for you instantly.
Your trust and privacy are the basis of our services, and this Privacy Policy completely explains how we collect, use, and protect your information and what choices you have in managing your data.
Using our mobile application means you are agreeing to the practices described below. Please go through this very carefully for understanding our approach to privacy, transparency, and responsibility.

Who We Are?

Locallpro acts solely as a digital bridge that connects the service seekers (customers) with the service providers (professionals). One thing that we want to make clear here is that we are not a service company, agency, or employer. The app is only connecting customers with the professionals who are willing to communicate and work together.
It means:
-Any professional being listed on the app is not being hired, managed or supervised by us.
-We are here not negotiating with the terms, rates, or quality of services.
-We are not guaranteeing the performance, timing, safety, or any job performed by a professional.
-We are not mediating payment disputes, conflicts, or damages between the users.

From customer to professional, each user here is interacting at their own sense and risk. We are advising both customers and professionals to exercise due diligence, verify credentials, and use common sense when arranging in-person meetings or financial transactions.

Locallpro is only meant to provide a safe, convenient, and transparent communication channel. The application’s primary function is to connect customers with professionals, not to control the services. 

Information We Collect:

We at Locallpro only collect a very limited amount of personal information necessary for operating our platform effectively and safely.
We believe in data minimalism. We only gather information that’s required, keep it secure, and delete it when it’s no longer required.

-Personal details
-Profile information
-Professional data
-Customer preferences

The same helps us in showing relevant matches to recognise real people only, and that further helps in building trust within the platform.
We do not access your contact list gallery or files without your permission, and we do not sell or share personal data for advertising.
Information Collected Automatically
Certain non-identifiable information is collected automatically to improve the performance and security whenever you register and use the app. This information usually includes:

Device model, operating system, and app version
IT address and session activity
Location data (only when permission is granted)
Crash reports, error logs, and performance data

This information is used for fixing bugs, detecting fraudulent activities, optimising the app’s performance for your device, and for overall user experience.

Optional Permissions:

Depending on your usage, the application may request you to access:
Location: for showing the nearby professionals or customers
Camera: for uploading your photo or service-related images
Notifications: for alerting you about new messages or service requests
All of these permissions are optional and can be managed anytime from your phone’s settings.

No Financial Data Storage

-Locallpro do not store, process, or have access to any payment or banking information.
-Any payments made are being handled through the secure third-party gateways that meet the global compliance standards.
-We never retain card numbers, passwords, and transaction details, and hence ensure you have safe and secure access to the application.

How We Use Your Information:

Locallpro use your information very responsibly and transparently. Here’s how we use it for improving your overall user experience:
For facilitating connections, we match the customers with suitable professionals based on their profile, location, and service type.
For personalising experience, we make sure to show relevant listings and suggestions based on your activity.
For maintaining security, we keep on monitoring suspicious logins, fake profiles, and preventing spam.
To provide support, we respond to your queries and feedback efficiently.
To notify you, we provide new message service requests and updates.
The information provided by you helps us run the app smoothly. We make sure never to sell or trade your information collected for profit. We value privacy as a basic right, not a commodity.

Data Deletion Policy:

Your data belongs to you, not us at Locallpro. Whenever you uninstall the app or delete your account:
All of your personal information, including your profile, messages, logs, and preferences, is automatically deleted from our servers.
Your backup copies, if any, are being cleared up within 48-72 hours after uninstallation.
None of your residual data will be stored for marketing or profiling purposes.
You have to go through the sign-up process again when reinstalling the app.
It offers full privacy and control over your personal information throughout.

Information Sharing:

We treat your data as confidential. It is never shared for advertising but only when essential for service delivery.
Here’s when limited sharing might occur:
With other users: Basic profile details like name, service category, and location are necessary for connection.
Within third-party tools: for crashing reports, analytics, and push notifications under strict conditional agreements
With authorities: only when required by law or in response to a verified investigation or security threat.
We at Locallpro do not share or sell your information with marketing agencies or data brokers.

How We Protect Your Information:

We include multiple layers of technical and procedural controls for keeping the information absolutely safe and secure.
Our security measures include:
-End-to-end encryption of sensitive user data
-Firewalls and intrusion detection on all servers
-HTTPS-secured communication for preventing data interception
-Regular audits and scans for vulnerabilities
-Limited employee access to the confidential data
-We consistently work on our services and improve our infrastructure to reduce the risks and respond quickly to potential threats.

Your Rights:

You have complete control over your data, including the right to:
Access your information anytime
Update and collect inaccurate details
Delete your data permanently
Withdraw permissions like location and notifications
Request data export if required under applicable data protection laws
You can email us at support@locallpro.in to exercise these rights. We will assist you within 7 working days for the same.
We respect your privacy choices and ensure all requests are handled transparently.

Your Responsibilities:

Locallpro provides you with the tools for connecting; it’s absolutely your responsibility how you use them.
Please make sure to follow up on these essential safety tips for proceeding further:
Verify professionals’ credentials before hiring
Avoid sharing personal or financial details outside the app
Meet in a safe and public place when possible.
Never make any advance payments without verification
Report suspicious profiles or behaviour using the “Report” feature in the app
We reserve the right to suspend or remove any account involved in fraud, scams, abuse, or violations of our terms.

Data Retention:

We keep your personal information only till it serves the purpose for which it has been collected.
It means:
The data of active users is stored securely while their accounts are live
Your data will be automatically removed from our systems once you uninstall the app or delete your account
The backup copies of the data will be removed within 30 days of deletion
We don’t retain user data indefinitely, and we never store it without a purpose.

Third Party Services and External Links:

The app may include links to or integrations with third-party tools such as maps, payment processors, and chat APIs etc. Please note that:
We do not control these services’ privacy policies
Make sure to review their privacy terms before engaging with them
Any kind of external website visit will be at your own discretion
Locallpro offers these tools for the convenience of the users and doesn’t endorse or manage any kind of external entities.

Children’s Privacy:

Locallpro is not intended to be used by children under 18 years of age.
We don’t collect data from minors.
Parents and guardians are encouraged to supervise the online activities of their child.

Limitation of Liability:

We only facilitate connections between the customers and the professionals, and we are not responsible for any kind of issues that arise between the users.
This includes:
Miscommunication or disagreements between customers and professionals
Service delays, poor workmanship, or damages
Scam or unprofessional behaviour
Loss of property, financial disputes, or injuries
Locallpro does not verify the background or performance of any professional; therefore, they cannot guarantee outcomes.

We strongly recommend performing your own verifications and proceeding with caution.

Using apps simply means that you are agreeing that Locallpro is not holding any liability for any direct, indirect, or incidental damages related to the user interactions.

Policy Updates:

Our Privacy Policy may evolve with the introduction of any new features or the compilation with the updated laws. We keep on notifying users of any changes made in the app.
-This Privacy Policy is meant for the most recent version of the app.
-Using the Locallpro app after an update simply means that you are accepting the revised terms.
-We encourage users to go through the Privacy Policy page regularly to stay informed.

International Users and Data Transfers:

While Locallpro primarily operates in India only, our servers and partners may be located globally as well.
By using our app, you consent to the transfer and processing of your information across borders, subject to the appropriate safeguards.
We make sure that all of the data transfer will be done with the international privacy standards, such as GDPr or equivalent frameworks only, and ensure that your privacy will be protected globally.

Grievance Redressal and Contact Information:

Your privacy is our concern. In case of any questions, complaints, or requests related to this Privacy Policy, make sure to reach our Data Protection Officer (DPO) at:
If you have any questions, complaints, or requests related to this Privacy Policy, please reach out to our Data Protection Officer (DPO) at:
support@locallpro.in
Company Name: Locallpro
Address: Chandigarh
Customer Support: 98964-26764
Response Time: Within 7 working days
We are committed to resolving all of your concerns fairly and efficiently

Our promise:

LocallPro consider your privacy more than a policy. It is a promise for our commitment towards you. We have designed this platform for connecting people safely while keeping the personal data secure, private and fully controlled.
We go beyond compliance to build trust among the users.
From automatic data deletion to transparent data usage, every feature included is created keeping your digital safety in mind.
Thank you for choosing LocallPrp, where meaningful connections start with absolute transparency, trust and respect.